If you’re managing customer experience at your company and your contact center is acting like a customer experience baby, I feel sorry for you – but I can help! You may not have known it when you took the job, but you found out that you actually adopted a customer experience (CX) baby. As with all CX babies, there will be some happy times, but there will more big messes, a whole lot of crying, and even a few tantrums – probably thrown by you....