When it comes to engagement the plethora of devices and services available can only go so far. It is the human aspect, that 1:1 connection, which allows companies and consumers to begin a valuable dialogue and become integral to each other’s lives. Engagement services should go beyond the basic needs of the consumer and be more like a concierge. Imagine having the most personable concierge at your side; either party can initiate a conversation, ask a question, and get....

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