The 2010s saw significant changes to the retail landscape; some were expected, but many shakeups were seemingly out of the blue. It’s hard to predict what the 2020s have in store for us, but one thing is certain about the new decade: it is sure to be rife with competition. Some brands will thrive, others will simply survive and some, unfortunately, will not be agile enough to keep up with the rapidly changing demands of consumers. Successful retailers know they must innovate and take....

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