Genesys EVP of Product and Solution Strategy Merijn te Booij kicked off the second day of main stage presentations at G-Force London with a view to the future of CX. Today’s keynotes came on the heels of last night’s gala event, which helped our G-Force attendees warm up for the world cup with a Brazil-themed party! Attendees also heard more about the exciting news from Genesys and IBM Watson that came out just yesterday! IBM Watson and Genesys are developing a....

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