How Company Culture Impacts Day-to-Day Behavior

Think about a memorably fantastic experience you’ve had with a frontline employee. What was it that made the encounter so special? Chances are, it was something more than just having your expectations met. Perhaps the employee helped you through a challenging situation, or anticipated a significant need. Perhaps they simply showed through their actions or demeanor that helping you out was their number one priority, regardless of everything else on their plate. This kind of....

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