Please enter your username or the email address associated with the account so we can help you reset your password.
Contact centers represent a key touchpoint for brands—often at an especially critical time when the customer relationship is stressed—but these interactions are notoriously difficult to assess in real time. Data silos, departmental ownership that limits visibility, and the technological challenge of analyzing voice recordings have made it difficult to draw insight from the contact center experience.
By collecting data from contact center interactions and conversations, brands....
This article is Loyalty360 Subscriber-only content; please log in to read. Not a subscriber? Don't worry, it's easy to sign up! Click below to read this article and access other complimentary Loyalty360 content.
This content can be viewed with a complimentary Loyalty360 subscription. For access to even more content and association benefits, view Loyalty360 membership levels here