When COVID-19 hit, many Vancity employees saw their workload skyrocket, said Tony Xu, Research Consultant for the Canadian credit union. The global pandemic affected not only Vancity employees — many of whom were suddenly working from home while simultaneously caring for children and elderly parents — but thousands of the Vancouver-based credit union’s members were hit financially. With more than 540,000 member-owners, 60 branches, and $28 billion in assets under....

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