Receiving feedback for the first time — especially criticism — can be difficult without the right preparation. Customer feedback is no exception. When a company adopts a new customer feedback system, many of its employees won’t be used to so many unfiltered customer opinions — and it can take time to help them see this feedback as a valuable resource. Good employees are proud of the expertise they’ve acquired, and it can be hard for them to receive feedback....

Recent Content

Membership and Pricing

Videos and podcasts

Membership and Pricing