As a former computer tech support representative, I have been asked a lot of questions that have made my head spin. I once received a call from a frustrated customer who could not figure out why his mouse was not turning his computer on. After walking through a series of questions,  I found out that he was using his mouse on the floor as a “go pedal” similar to a sewing machine. With the never ending launch of new technology, technical support will never slow down. But....

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