In a recent blog post titled Converting Loyalty into Economic Advantage, Bain gives us very helpful insights on how to achieve growth through customer centricity.
In particular, Bain shares with us the following finding: 135 companies in more than a dozen sectors and geographical regions found that Net Promoter® leaders in an industry grew more than two times faster than their peers.
The above article highlights steps that Bain prescribes to achieve growth through customer....