Figuring out how to deliver the “branch of the future” can be a daunting task in an ever-changing marketplace. Do you know what your customers want, need or expect now? Have you asked them? And if you have, what changes are you thinking of making based on that insight? It’s difficult to try to convince customers to use (only) your organization’s preferred banking channels to interact with your financial institution. It could be easier to assess what your customers....

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