Fresh Perspectives: Lessons You Can Learn from Online Reviews of Your Restaurant

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Winston Churchill once said, “There is no such thing as public opinion. There is only published opinion.” Back then he wasn’t referring to online restaurant reviews, but his words couldn’t be more relevant.   The opinions from a handful of people online don’t necessarily represent the unspoken/unshared opinions of hundreds more, but the opinion of one can affect hundreds of potential customers, depending on where it’s posted.  ....

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