We typically hear about cloud computing benefits related to cost savings, flexibility and scalability. While those are certainly great reasons to migrate to the cloud, there are more benefits that are not quite as obvious and can only be attained if the technology is used effectively. New Aberdeen research from the November 2015 report “STATE OF THE CLOUD CONTACT CENTER 2016: RAISING THE BAR FOR HAPPIER CUSTOMERS” finds that cloud benefits also include higher customer....

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