I’m not the first person to be ecstatic about leaving 2020 behind us and moving forward to brighter days in 2021. The global pandemic tested our will, forced us to change how we work and live, and really opened up new opportunities to focus on digital transformation and re-write the playbook for marketing and customer engagement at large. As with New Year’s resolutions, I often think about things I’d like to be doing better in 2021, whether it's work, home, family....

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