Delightful customer experiences often start with something simple: an employee noticing a surprising or atypical customer need, and going out of their way to make sure that need is met. Here are five great examples from this year.
As you read these stories and look forward to 2016, ask yourself: what are some creative things our employees could try in order to delight our customers? And what can I, as a company leader, do in order to empower their creativity?
Air Canada Pilot Diverts....