Finding Your Voice: Why Communication in Times of Transformation Matters Now More Than Ever

In these unprecedented times, and as coronavirus prompts epic social and economic transformation, communication is more critical than ever. Not only what we communicate, but how we communicate can make the difference between understanding and chaos — between having our voices heard and being dismissed as “noise.” And how we communicate customer experience (CX) findings is just as important, if not more so, than the results themselves. In fact....

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