2019 global customer service insights Left waiting on hold, having to repeat yourself every time you get bounced to a new department, dealing with rude customer service agents. We all know some of the frustrations that make people dread contacting customer service. And in our recent survey, The good, the bad, the ugly: 2019 global customer service insights, we learned that those frustrations can carry big costs for a business. Here are a couple of stats that really drive home the....

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