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Our new normal is something nobody expected in their wildest dreams. As the world is continuously preparing to combat COVID-19, customers are facing a huge slew of challenges including longer customer service wait times, shortages of products, delayed deliveries and a copious amount of COVID-19 related emails from various brands. Times like this truly test a brand's ability to put their customer first, especially as they face their own share of challenges – with one of the biggest....
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