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Online sales were up 32.4% in 2020 over the previous year. This shouldn’t come as a surprise, considering the pandemic situation we found ourselves in. However, even as the pandemic began to subside and restrictions were loosened, it’s likely that online shopping will continue to remain a staple in our society. Businesses continue to overhaul their processes to adapt to the changing retail environment. One thing that they’ll need to watch out for is return....

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