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Every so often, changes throughout our industry cause us to challenge ourselves on the way we approach our business. While we learn, implement and refine our processes to adapt to these changes, we sometimes settle into a normal way of doing business, which makes it hard to recognize when change is thrusted upon us and how to manage the associated risks associated with change.
In the P&C market we saw this when credit was introduced as a new underwriting data point and eventual....
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