At Safelite AutoGlass®, each of our markets tracks its own Net Promoter Score (NPS). At the end of the year, we followed up with our top 10 NPS markets to ask the general managers how they deliver customer delight.
Eddie Lahaie, General Manager for the Baton Rouge tied for No. 6 with an NPS of 87.3%!
1. What does customer delight mean to you as a market leader?
Customer delight is a culture that is instilled in every associate. It is delivering an experience beyond one’s....