Ten years can go by in a flash. Our lives, work, technology – all can evolve in a surprisingly short period of time. Consider your experience when you contacted a company for service a decade ago – if I had to guess, it was probably by phone … and the call center that responded had you wait in a queue before entering repeatable steps to serve each interaction. Now, fast forward 10 years – and consider all of the recent advancements that are common in today’s....

Recent Content