Have you ever sat in a noisy restaurant, trying to enjoy your food and understand what those at your table are so passionately discussing? Personally, I always have a hard time keeping my concentration level up to fully grasp and understand the complete conversation. The constant flood of voices, the sound of utensils slamming into plates, and the “background” music playing a tad too loud all make it a real challenge for me. Funny enough, the way many contact centers....

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