We previously wrote about how United Airlines put an iPhone 6 Plus in the hands of every flight attendant, making personal, seamless attention possible for flyers. At the time, the in-flight experience was enhanced by flight attendants having your details at their fingertips – loyalty status, name, itinerary. Tied together those bits of information allowed for faster, more personal service, like alerts about missed connections or potential upgrades.
Well now the airline is....