In the last few weeks we have seen that a lot of what we did in physical spaces can be done online: exercising, visiting museums, watching concerts, and wandering around national parks to name a few. Most of it for free too. But when we eventually get over this surreal moment, will we want to go back to ‘the olden days’, or will businesses have created new customer expectations for all? Most of us probably don’t entirely want to go back to doing things like before. It....

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