Hats off to Bank of America for creativity and quick side-stepping after their costly and very public foible earlier this year. How does a banking behemoth like BofA turn a quarter dominated by a genuine public relations fiasco (remember their $5 monthly debit card disaster?) into proverbial chicken salad?
As badly as that episode went for them on one end of the customer experience spectrum, they seem to be innovating some very interesting and potentially rewarding programs which, in the....