Think back to the last time you walked into a store. It can be any store — department, grocery, even a convenience store. Try to remember the experience. Maybe you rushed in towards the items you needed. Or maybe you browsed around aisle by aisle. After selecting your items, you made your way to the checkout, paid the total and walked out with a shopping bag. How many store employees did you interact with during your journey? Did anyone greet you? Did you ask....

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