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Too many experts, too many choices, too much technology, too much data, too much media, yet it seems fewer and fewer real choices. As we have discussed in the past, there is a great opportunity to create unique engagement and loyalty between brands and their customers, more technology, and a market focused on CX and Loyalty. However, more struggle than ever before. The lack of metrics is a challenge we discussed in the last blog post on Loyalty360. It is a huge challenge, but as Barry....
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