It is the start of 2023 and if there is one topic I get involved with the most in conversations it is around Artificial Intelligence (AI) and its latest iteration, the AI chat-bot ChatGPT.
Once you use ChatGPT, it does initially have a new toy feel and a lot of promise, but certainly will not be replacing humans any time soon. For me, these conversations are an opportunity to contemplate the impact of AI on the loyalty industry and its potential application.
So, how will AI....