You know what’s really fun? Pretending like you work in a perfect organization that sells a must-have product or service and enjoys a loyal customer base and a 0% churn rate. You know what’s slightly less fun? Realizing that all the pretending in the world won’t turn that dream into a reality.
The good news is that minimizing churn rate isn’t quite the mysterious and overwhelming process it can sometimes feel like. With a few straight-forward implementations....