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The day of connected devices is here. Mere possibilities with IoT (Internet of Things) a few short years ago are today’s realities and wearables like the Apple Watch or connected home devices like Nest are just a few examples. While the majority of IoT attention goes to consumer devices, the most critical market for IoT has yet to reach its full potential: healthcare.
Healthcare has a great opportunity to improve the patient experience and even more incentive to do so as The Affordable Care Act (ACA) placed a new emphasis on the patient experience with a greater focus on decreasing avoidable readmissions after patient discharge. Readmissions are not only detrimental to patient health but also represent a huge cost to care providers. Healthcare experts estimate that in 2013 about $17 billion was spent on potentially avoidable readmissions. This is where The Internet of Things can make an impact with remote patient monitoring through connected devices.
Aspect’s latest research shows that health care is the industry most likely to adopt changes to technology in the next two years. In fact, 91% of health care professionals believe in the positive impact of cloud technology investment. But what exactly does the future of healthcare look like in a connected world?
Here’s a few examples of how IoT can help improve patient health and lower healthcare costs.
Getting patients on board with using connected devices will be making them patient-controlled. Patients should be able to take the devices on and off at their will and control the data they are sharing. Many might feel more comfortable wearing a device and knowing that if their readings go outside of the expected range, a healthcare professional will be alerted and the patient would be followed up with via the channel of their choice. And at the patient’s request, family/friends can be alerted if needed. Patients have been embracing wearable technology for years, like First Alert. IoT is just taking it one step further.
These examples are realities with technology today. Customer service has gone beyond basic phone calls and can have a positive impact on patient health.
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