3 Ways to Improve Customer Experiences on Social Media Customer Experience is the hot concept for 2015. Not a day goes by where I don’t see a new chart on how CMO’s are investing in customer experience technologies, or I see a new infographic on customer experience stats and figures. Of course, there is a reason why customer experience is so widely discussed and on top of every marketer’s agenda –positive customer experiences keep your customers coming back. I....

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