Smartphones have given consumers today more information at their fingertips than ever before and because of this, more power. Power to research products, to compare prices and features, and the power give or take their business to whomever earns their trust and loyalty. The consequence? Consumer expectations with the companies they do business with is higher than ever. In the Aspect Consumer Experience Index survey conducted earlier this year, we found that 55 percent of consumers&rsquo....

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