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As mentioned in a previous post about how we try not to annoy our customers, we really make sure we're not just going through the motions in complying with anti-SPAM laws. And it all has to do with how we regard customer relationships - they're valuable and we want them to be based on mutual trust and respect.
As a result, we pay close attention to what we say and how we say it because customer engagements are impacted by both content and delivery - whether....
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