There are three keys to perfecting an enterprise’s unique recipe for a connected customer experience (CX): Connectivity, optimization, and orchestration. By establishing multiple channels of communication, seamlessly integrating those channels across business functions, and optimizing them with business intelligence and business analytics, companies lay the groundwork for delivering a highly individualized CX that satisfies customers, cements their loyalty, and drives up business.

But most companies aren’t close....

Membership and Pricing

Videos and podcasts

Membership and Pricing