It’s no surprise that the average consumer is concerned with value in the current economic environment.  Interestingly, this sentiment expands to the luxury market as well.  According to a recent survey from Empathica Inc., a leading provider of Customer Experience Management (CEM) solutions, 30% of luxury consumers bragged about getting a good deal on their purchase. The Empathica Consumer Insights Study[1] of 5,000 North Americans reveals how consumers research and....

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