If you are like every other business in the world, you are looking for that magic bullet that drives profits, increases market share, and cuts your operational costs. Extensive research has shown the impact employees can have on customer satisfaction and when engaged, they can be a powerful way to enhance your VoC efforts. Don’t believe me? Take a look at these stats*: 

  • Companies with great customer experience have more than twice as many engaged employees as customer experience laggards
  • Companies with....

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