Please enter your username or the email address associated with the account so we can help you reset your password.
Customer Experience (CX) requires a sophisticated understanding of your customers. The first step in this understanding is identifying and addressing pain points, and creating a sense of transactional ease. And while having an effective triage process is critical, many organizations stop there, falling far short of the understanding required to design experiences that build deep loyalty, and deliver value back to the business in return.
Predictive analytics have been applied to finance and marketing data for years....
Loyalty360 members and subscribers can access a variety of content including Daily News, In-Depth Exclusives, Loyalty Management Magazine, and more.To access this content, please log in with your Loyalty360 Corporate Membership or free subscriber account.