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In sports, speed is a massive asset that can’t be taught or coached, and usually offers a huge advantage. In business, speed can be part of an overall approach to getting the job done quickly and effectively to instill customer engagement and brand loyalty.
At OneMain Financial (formerly Springleaf), speed is apparent and is not lost on its loyal customer base.
Loyalty360 caught up with Dave Hogan, Executive Vice President, Decision Analytics & Marketing, OneMain....