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Brian Piccolo, Manager, Digital Strategic Services at Liberty Mutual, will be a featured speaker at the Engagement & Experience Expo, which will be held Nov. 5-7, 2013 at the Westin Galleria in Dallas, Texas. Dicso participated in a Q&A with Loyalty 360 and offered insights connected to his featured session titled, “How to Use Smarter Video to Deliver a Differentiated Welcome Experience.”

Liberty Mutual, the third largest property and casualty insurer in the U.S., has undertaken a strategic initiative....

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