Those in charge of service and the customer experience today are faced with challenges both large and multifaceted. With both customer expectations and the cost of service delivery rising, service and support owners are faced with increasing pressure to close the gap.

Social Media Is a Game-changer

Since control over the conversation has gone completely over to the customer, it becomes an increasingly difficult gap to close. Thanks to social media, we no longer control the messages zinging around the....

Membership and Pricing

Videos and podcasts

Membership and Pricing