Diamond Resorts International owns a network of 379 vacation destinations. As a timeshare company, Diamond Resorts International aims to provide the most memorable customer experience possible.

Diamond Resorts International CEO Mike Flaskey talked to Loyalty360 about his company’s approach to customer experience, customer loyalty, mobile, and listening to customers.

Customer experience is seen as such a key differentiation among the loyalty marketers we interview on a daily basis. At Diamond....

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