What Does Digital Customer Service Mean to You? These days we live in an ‘always on’ society and business is being carried out all the time, day and night, every day of the week and in every time zone of the world. So providing a customer service whenever and wherever the customer wants it is more important than ever.

But it’s not just being driven by customer demand. In many ways, “digital” is being viewed as a panacea to offset the increasing costs of servicing growing....

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