1. CEM (Customer Experience)
  2. CRM (Customer Relationship)
  3. Customer Service / Satisfaction
  4. Data Analytics
  5. 17 views

Brian BoardmanBrian Boardman, responsible for developing CRM industry solutions, strategic sales engagements and CRM marketing for Avanade, a joint venture between Microsoft and Accenture, recently discussed with Loyalty360 some of the CRM challenges and opportunities facing companies today.

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