The habits of many retail shoppers are changing. They are becoming omni-channel shoppers, meaning  they use any and all digital resources available to shop and purchase in and out of the store. 

This can cause operational challenges for some retailers, as customers seek a frictionless shopping and payment experience.  There is an upside, however, as many omni-channel shoppers can become engaged, loyal and profitable.  Retailers who provide a flawless digital....

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