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Nishant Kadian, The Real PBX
Your support team interacts with the most annoyed and frustrated customers. Delivering them a satisfactory solution requires a thorough networking – and that is the only reliable way to grow customer loyalty.
Since support is the best place to upsell and resell, which is an indicative of customer loyalty, it is crucial to have the right technologies in the place. VoIP (Voice over Internet Protocol), the....