Auto glass is not on the minds of many consumers, but for the 14 percent of people who have damage, it’s not always clear where to turn. They may wonder…do I start with my insurance company? My car dealership? My husband’s friend’s father who owns an auto body shop? Experts refer to events people hope they will never have to deal with as a “negative” service. When a product or service is not one consumers buy except in those rare emergencies, building a loyal customer base can be tricky, as few will....

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