In part 1 and part 2 of this series, we discussed the challenges and opportunities of the Affordable Care Act (ACA), as well as the importance of listening—carefully—to healthcare plan members.
While driving numerous specific changes that have already been instituted in insurer enterprises, the ACA has also ushered in a longer-term shift in focus: from the employer to the consumer. While employer-oriented plans are not going anywhere, a clear emphasis has....