The last several months have taught businesses that the current environment of remote work isn’t going away any time soon. While the initial move was swift and left a lot of companies to fix environmental and technology issues post-transition, many are now faced with the challenge of setting up employees remotely for the long term—and the customer service industry is no different.
At Majorel, we have a global workforce of more than 50,000 in 29 countries, so the challenge was unique. During the transitional....

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