For retailers, talking about omni-channel is very fashionable nowadays.  At a high level, the concepts behind providing great customer experience across channels are easy to understand.  However, those in the business know that executing on a great omni-channel strategy is pretty challenging.  Omni-channel retailers are acutely aware of three key trends that are heavily influencing the industry today.
 
1. Showrooming – For some retailers, it’s the bane of....

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